Getglova

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Shipping Policy

Last Updated: 11/01/2024

Welcome to Get Glova Shipping Policy! We’re committed to providing you with clear and detailed information about how we handle and ship your orders. Our goal is to ensure a seamless, transparent, and satisfying shopping experience from checkout to delivery.

1. Shipping Coverage and Restrictions

1.1 Areas We Serve
We’re delighted to ship to all 50 states within the United States.

1.2 Shipping Restrictions
Currently, we do not offer international shipping. We also do not ship to U.S. territories, APO/FPO addresses, or P.O. boxes.

2. Shipping Costs

2.1 Free Shipping Offer
Enjoy free shipping on all orders across the United States, regardless of order size. This applies to all products available on Get Glove.

2.2 No Hidden Fees
The price you see at checkout is the price you pay. We do not add extra shipping fees or sales tax beyond the displayed total.

3. Shipping Methods and Timeframes

3.1 Shipping Carrier
All shipments are handled by FedEx, a trusted carrier with extensive experience in delivering a range of product sizes.

3.2 Shipping Process
Our shipping process includes two phases:

  • Order Processing and Handling: Typically completed within 2-3 business days, this phase includes quality checks and secure packaging of your items.
  • Transit Time: FedEx generally delivers within 4-7 business days after the order leaves our warehouse.

3.3 Total Delivery Timeframe
Expect your order within 6-10 business days from your purchase date.

3.4 Business Days Defined
Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

4. Order Tracking

4.1 Tracking Information
Once your order ships, you’ll receive an email with:

  • Your FedEx tracking number
  • A link to track your package on FedEx.com
  • An estimated delivery date

4.2 How to Track Your Order
You can track your order by:

  • Clicking the tracking link in your shipping confirmation email
  • Visiting our Order Tracking page and entering your order number and email address

5. Delivery Details

5.1 Standard Delivery
For most small to medium-sized items, FedEx delivers directly to your address without requiring a signature.

5.2 Large Item Delivery
For larger items:

  • FedEx may contact you to schedule a delivery appointment.
  • A signature may be required upon delivery. Please ensure someone is available to receive and inspect the item.

5.3 Failed Delivery Attempts
If you’re unavailable to receive your package:

  • FedEx will leave a delivery attempt notice.
  • Up to three delivery attempts may be made.
  • After the third attempt, the package may be held at a local FedEx facility for pickup.

6. Order Changes and Cancellations

6.1 Modifying an Order
To change an order that hasn’t shipped:

  • Contact our Customer Service team immediately at support@getglova.com.
  • Provide your order number and the changes you’d like.
  • We’ll do our best to accommodate your request.

6.2 Cancelling an Order
Orders can typically be canceled if they haven’t been shipped. Once an order has shipped, it cannot be canceled. For items you no longer want after shipping, refer to our Return and Refund Policy.

7. Shipping Issues

7.1 Lost Packages
If your tracking information hasn’t updated in 5 business days:

  • Contact our Customer Service team at support@getglova.com.
  • We’ll initiate a trace with FedEx, and if the package can’t be located, we’ll send a replacement at no additional cost.

7.2 Damaged Packages
If your package arrives damaged:

  • Refuse the delivery if possible and note the damage.
  • If accepted, contact us within 48 hours of delivery.
  • We’ll arrange for the item to be returned and will send a replacement.

7.3 Incorrect or Missing Items
If you receive an incorrect item or if items are missing:

  • Contact our Customer Service team within 7 days of delivery.
  • We’ll arrange for the incorrect item to be returned, if applicable, and ship the correct item or missing pieces at no extra cost.

While we currently do not offer international shipping, we are evaluating opportunities to expand our services. Check back for future updates.

8. Environmental Commitment

At Get Glova, we’re dedicated to sustainability:

  • We use recyclable packaging materials whenever possible.
  • We optimize our shipping routes to reduce carbon emissions.
  • We’re continually seeking ways to make our shipping practices more sustainable.

9. Customer Service and Contact Information

For any questions or concerns about your shipment, please reach out to our customer service team:

  • Business Name: Get Glova LLC
  • Email: support@getglova.com
  • Phone: +1 505-387-3983
  • Hours: Monday to Friday, 8:00 AM – 5:00 PM
  • Address: 1317 Aspen Meadows Dr NE, Rio Rancho, NM 87144, USA

For additional ways to contact us, please visit our Contact Us page.

10. Related Policies

For more information on our practices, refer to these policies:

11. Policy Updates

This Shipping Policy may change over time. Updates will be posted on this page with the revision date. We recommend reviewing this policy periodically.

Thank you for choosing Get Glove! We appreciate your business and are committed to providing the best possible shopping and shipping experience.