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Return And Refund Policy

We prioritize customer satisfaction and aim to provide a smooth and risk-free shopping experience. This policy is part of our Terms and Conditions, and by shopping with us, you agree to abide by it.

1. Return Eligibility

1.1 30-Day Return Window

You can return most items purchased from Get Glova within 30 days of delivery for a full refund. The countdown begins from the day you receive your product, as confirmed by our shipping carrier’s delivery record.

1.2 Condition of Returns

For a return to be eligible, your item must be:

  • In the same condition as received
  • Unused and in its original packaging
  • Free from damage, excessive wear, or signs of use
  • Complete with all accessories, parts, and documentation

1.3 Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

  • Personal care items (e.g., gloves, liners)
  • Any item that has been used or shows signs of use

2. Return Process

2.1 Initiating a Return

To start your return:

  • Log into your Get Glova account
  • Go to your order history and select the item to be returned
  • Follow the prompts to generate a return label
  • If you’re unable to access your account, please visit our Contact Us page for assistance

2.2 Packaging Your Return

  • Use the original packaging if available
  • If the original packaging is unavailable, use a sturdy box with adequate padding
  • Include all original accessories, manuals, and parts
  • Attach the provided return label to the outside of the package

2.3 Shipping Your Return

You may drop off your package at any FedEx location. Return shipping costs are covered for items that are not damaged or misused. For more details on shipping, refer to our Shipping Policy.

3. Refunds

3.1 Refund Process

Once we receive and inspect your return, we’ll process your refund. You’ll receive an email notification once it’s completed. Refunds are issued to the original payment method.

3.2 Refund Timeframe

Most refunds are processed within 3-5 business days after we receive your return. Depending on your payment method, it may take an additional 5-10 business days for the funds to appear in your account.

3.3 Full Refunds

Eligible returns made within the 30-day window will receive a full refund, including any taxes paid. We do not charge restocking fees.

3.4 Partial Refunds

If the item shows signs of use or damage, or if parts/accessories are missing, a partial refund may be issued.

4. Exchanges

If you need a different size, color, or model, please return the original item and place a new order through our online store.

5. Damaged or Defective Items

If your item arrives damaged or is defective within the 30-day return window, contact our customer service. We’ll provide a prepaid return label and send a replacement, or we can process a full refund if you prefer.

6. Warranty Information

Items are covered under a limited 30-day warranty from the date of purchase. If a manufacturing defect is found within this period, we will repair or replace the item at no cost. This warranty does not cover damage from misuse, abuse, or normal wear and tear.

7. Late or Missing Refunds

If you haven’t received your refund within two weeks of our confirmation email, please check your bank account again or contact your credit card company. If you still haven’t received it, visit our Contact Us page for assistance.

8. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the return’s value. The gift giver will not be notified.

9. Exceptions and Special Circumstances

For orders of five or more of the same item, please contact our Customer Services Department for return instructions. Customized items may not be eligible for return unless defective.

10. Customer Rights

This Return and Refund Policy does not affect your statutory rights as a consumer.

11. Customer Service Contact

For questions or concerns about returns or refunds, please contact our customer service team:

Business Name: Get Glova LLC
Support Email: support@getglova.com
Phone: +1 505-387-3983
Address: 1317 Aspen Meadows Dr NE, Rio Rancho, NM 87144, USA

12. Policy Updates

We reserve the right to modify this policy. Any changes will be posted here with a revised date. Changes will not apply to returns in progress. We encourage you to review this policy periodically.

Thank you for choosing Get Glova. We are committed to providing you with quality products and exceptional service.