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Privacy Policy

Last Updated: 11/1/2024

Your Privacy Matters to Us

At Glova, we prioritize the privacy of our customers and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, share it, and protect it when you visit our website or make a purchase. By accessing our site, you agree to the terms described in this policy.

Table of Contents

  • Information We Collect
  • Our Use of Your Information
  • When We Share Your Information
  • Cookies and Tracking Technologies
  • Securing Your Data
  • Your Privacy Choices and Rights
  • Children’s Privacy
  • Data Transfers Across Borders
  • Policy Updates
  • How to Contact Us

1. Information We Collect

We collect certain types of information to enhance our services, support your transactions, and improve your shopping experience:

  • Personal Details:
    • Contact Information: This includes your name, email, mailing address, and phone number.
    • Payment Details: We process your payment securely through trusted gateways without storing sensitive information on our servers.
    • Purchase History: A record of your orders, total amounts, and purchase dates to enhance your future shopping experience.
  • Account Information:
    • Login Credentials: For registered users, we store necessary information like username and password to manage your account.
  • Technical Details:
    • Device & Browser Data: This includes information about your device and browser, such as IP address, operating system, browser type, and version.
    • Log Information: We track interactions with our website, such as pages visited and time spent, to improve your browsing experience.
  • Cookies and Tracking:
    • To enhance your user experience, we use cookies, web beacons, and similar tracking technologies to gather data on site traffic and user engagement.
  • Communication Preferences:
    • Customer Support Records: We retain information on your communication with our support team, including email, chat, and phone interactions.
    • Marketing Preferences: Your opt-in status and preferences for receiving updates and promotions.

2. How We Use Your Information

We use the information we collect to provide better services, including:

  • Processing Orders: Your information helps us fulfill orders, arrange delivery, and keep you updated. For further details, please see our Shipping Policy.
  • Securing Payments: We process your payment data securely to prevent fraud.
  • Customer Support: Our team uses your information to answer inquiries and resolve any issues with your orders or account.
  • Personalization: We customize our website, recommendations, and communication to suit your preferences.
  • Marketing Communications: We may send you updates on new products, promotions, or other news if you opt-in. To learn more about opting out, refer to our Terms & Conditions.
  • Website Analytics: We analyze user behavior and traffic to improve website functionality and user experience.
  • Legal Compliance: Your data helps us comply with legal obligations, such as record-keeping and responding to lawful requests.

3. When We Share Your Information

We maintain the confidentiality of your personal data, sharing it only in specific cases:

  • Service Providers: We may share information with trusted service providers who help us operate our website, process transactions, and deliver orders. These providers are bound by contract to use your data only as necessary to provide their services.
  • Legal Requirements: We may disclose your information if legally required, such as in response to court orders, subpoenas, or similar requests.
  • Business Transitions: If our business undergoes a merger, acquisition, or sale, your information may be transferred to new owners as part of the transaction.
  • Advertising Partners: With your permission, we may share anonymized data with advertising networks and analytics providers to offer relevant ads.

4. Cookies and Tracking Technologies

We use cookies and tracking technologies to improve your experience:

  • Types of Cookies:
    • Essential Cookies: Required for core site functions like secure logins and shopping cart memory.
    • Performance Cookies: Track website usage to help us improve functionality.
    • Targeting Cookies: Monitor your browsing for tailored advertising.
    • Google Analytics: We use Google Analytics to gain insights into site traffic and usage. You can opt-out of Google Analytics through the Google Analytics Opt-out Browser Add-on.
  • Managing Cookies: You can control cookie settings in your browser, though some features of our website may be limited if cookies are disabled.

5. Securing Your Data

Your data security is important to us. We implement protective measures including:

  • Encryption: Data between your browser and our servers is encrypted using SSL to protect sensitive information.
  • Payment Security: Payments are processed through secure, PCI-compliant gateways. We do not store your credit card details on our servers.
  • Access Control: Access to your personal information is restricted to authorized personnel and service providers.
  • Regular Security Audits: We review our security practices to protect against unauthorized access, loss, or misuse of your information.

6. Your Privacy Choices and Rights

We respect your rights and provide options regarding your personal information:

  • Access and Correction: You can request access to the personal information we hold and correct any inaccuracies.
  • Data Portability: You may request a copy of your information in a structured, machine-readable format.
  • Deletion: You have the right to request deletion of your personal information, subject to legal requirements.
  • Opt-Out: To unsubscribe from marketing communications, click the “unsubscribe” link in our emails or contact us. See more in our Terms & Conditions.
  • Cookie Preferences: Control your cookie preferences in your browser settings.

7. Children’s Privacy

Our website is intended for users over the age of 13. We do not knowingly collect information from children under 13. If we become aware that such data has been collected, we will promptly delete it.

8. Data Transfers Across Borders

Glova is based in the United States, so your information will be processed and stored there. By using our website, you consent to your information being transferred to, stored, and processed in the U.S.

9. Policy Updates

We may revise this Privacy Policy periodically to reflect changes in our practices or the law. Updates will be posted on this page, and the 11/1/2024 date will be adjusted. We encourage you to review this policy regularly.

10. How to Contact Us

For any questions or concerns regarding this Privacy Policy or our data practices, please reach out:

Business Name: Get Glova LLC
Support Email: support@getglova.com
Phone: +1 505-387-3983
Hours: Monday to Friday, 8:00 AM – 5:00 PM
Business Address: 1317 Aspen Meadows Dr NE, Rio Rancho, NM 87144, USA